Free Product Management Course on Mastering Customer Voice as a Product Manager
Enhance your product management skills and become the voice of your customers with our free course. Explore essential strategies and techniques to excel in this role. Enroll today!
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Learning Objectives
1. Emphasizing Customer-Centric Product Management
Discussion on being an effective Product Manager by understanding and exceeding customer expectations through the Voice of Customer concept.
2. Survey Design Best Practices
Exploration of different survey types (quantitative and qualitative) and dos and don'ts of survey design for evaluating customer satisfaction effectively.
3. Utilizing CSAT Score for Feedback Evaluation
Understanding the significance of the CSAT score in measuring user satisfaction, comparing it with NPS, and utilizing the Likert scale for nuanced insights.
4. Data-Driven Product Development
Insight into leveraging data analytics to make informed decisions for product development, gain confidence in the product roadmap, and build successful products.
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Who's it for
Product Managers
Founders
Marketing Professionals
Customer Experience Managers
Business Analysts
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