Free Product Management Course on Mastering Customer Voice as a Product Manager
Enhance your product management skills and become the voice of your customers with our free course. Explore essential strategies and techniques to excel in this role. Enroll today!
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Before you ask, we do give certificates!
Get certified upon course completion and supercharge your career journey.
Learning Objectives
1. Emphasizing Customer-Centric Product Management
Discussion on being an effective Product Manager by understanding and exceeding customer expectations through the Voice of Customer concept.
2. Survey Design Best Practices
Exploration of different survey types (quantitative and qualitative) and dos and don'ts of survey design for evaluating customer satisfaction effectively.
3. Utilizing CSAT Score for Feedback Evaluation
Understanding the significance of the CSAT score in measuring user satisfaction, comparing it with NPS, and utilizing the Likert scale for nuanced insights.
Insight into leveraging data analytics to make informed decisions for product development, gain confidence in the product roadmap, and build successful products.
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Who's it for
Product Managers
Founders
Marketing Professionals
Customer Experience Managers
Business Analysts
Our Learners love GrowthSchool
What will I learn
Chapter 1
Free Product Management Courses
Looking to enhance your skills? Discover free product management courses online, providing valuable insights into product development strategies and methodologies.
Chapter 2
Product Management Certification Free
Gain credibility in the field with a product management certification, offered for free by reputable institutions. Elevate your career prospects and unlock new opportunities.
Chapter 3
Utilizing Voice of the Customer (VoC)
Learn how VoC influences product management decisions. Understand customer expectations and preferences to create products that resonate with your target audience.
Chapter 4
Harnessing Customer Feedback
Explore various methods for collecting customer feedback, from quantitative surveys to qualitative analysis. Avoid common survey design mistakes and leverage feedback effectively.
Chapter 5
Empowering Product Development with Data Analytics
Discover how data analytics can revolutionize product development. Analyze customer feedback to make informed decisions and optimize your product roadmap for success.
Meet your Mentor
Vivek Sinha
General Deputy Manager @ Paytm
Vivek Sinha is a seasoned professional with over two years of experience at Paytm, currently serving as the General Deputy Manager. With expertise in product management, he has displayed strategic leadership and innovative thinking in driving the company's growth. Vivek is based in Bangalore, Karnataka, India, and has a strong track record of success.
Frequently Asked Questions
What are the main pillars of Product Management?
The main pillars of Product Management include ideation, prioritization, product development, launch, and post-launch evaluation.
What is Product Management, and why is it important to learn about?
Product Management involves creating and managing products that meet customer needs. It's crucial for building successful products and businesses.
Is this Product Management course designed for corporate training and workforce upskilling?
Yes, the Product Management course is tailored for corporate training and enhancing the skills of working professionals.
How long can I access the free product management course content?
You can access the free product management course content indefinitely once you enroll in the course.
Will I receive a certification upon completion of the free product management course course?
Yes, upon completion of the free product management course, you will receive a certification to showcase your skillset.
Become the Voice of the customers as a Product Manager
3.5
(262 ratings)
Intermediate
20 April 2025 at 9:30 am GMT
19k Learners enrolled
Mentor
Vivek Sinha
General Deputy Manager @ Paytm
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