Free UI UX Design Course to Learn the Differences, Impact, & Best Practices in UX Research & Service Design
Explore UX Research, Service Design Differences, and Best Practices. Enroll in our Free Course!
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Get certified upon course completion and supercharge your career journey.
Learning Objectives
1. Fostering Customer-Centric Innovation
Encouraging customer, employee, and stakeholder satisfaction through technology and creativity to gain a competitive advantage in service design.
2. Enhancing User Research Techniques
Emphasizing in-depth observation, generative research methods, and the creation of user personas and journeys for effective audience understanding and research.
3. Embracing Evolving Tools and Techniques
Staying open to continuous learning and adaptation to new tools and techniques in service design to better grasp user needs and behaviors.
4. Overcoming Training Barriers
Addressing the challenge of employee training reluctance by offering educational content in short, digestible sections in a second language to enhance engagement.
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Who's it for
UX/UI Designers
Customer Experience
Data Analysts l
Service Designers
HR Professionals
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What will I learn
Chapter 1
Understanding User Behavior
Focusing on the importance of understanding user behavior and preferences, this chapter discusses the role of exceptional customer experience in business. It emphasizes the need for businesses to prioritize user-centricity by studying user needs, behaviors, and preferences to enhance decision-making processes.
Chapter 2
The Role of a Service Designer
This chapter highlights the significant role of a service designer in bridging the gap between data analysis and decision-making within organizations. It explains how service designers help identify problems and solutions through data interpretation and enable decision-makers to leverage data effectively for improved communication and decision-making.
Chapter 3
Generative Research Methods
Delving into the research process, this chapter underscores the importance of conducting in-depth observation to understand the underlying reasons behind issues. It discusses generative research methods for gaining open-ended insights, creating user personas, and developing user journeys to better grasp user needs and behaviors.
Chapter 4
Driving Innovation through Service Design
Fostering customer, employee, and stakeholder satisfaction while encouraging innovation is the focus of this chapter. It discusses how leveraging technology and creativity in service design can give businesses a competitive advantage, break out of stagnation, and develop new services and products.
Chapter 5
Upskilling and Transitioning Careers
This chapter explores strategies for transitioning careers, upskilling, and pursuing certifications or courses to move into a specialized field of interest. It discusses the importance of understanding individual strengths and preferences in making career decisions.
Chapter 6
Enhancing User Experiences through Design
Differentiating between service design and UX research, this chapter compares their focus on creating excellent user experiences. It highlights the broader approach of service design and the product-driven nature of UX research, both aiming to simplify and enhance user experiences.
Chapter 7
Mindfulness and Gratitude Practices
The final chapter explores mindfulness techniques, engagement strategies, and the importance of gratitude. It emphasizes the impact of mindfulness on personal well-being and encourages positive interactions with others for a fulfilling day ahead.
Meet your Mentor
Shubhrika Srivastava
UX Researcher @ GlobalLogic
Shubhrika Srivastava is a seasoned UX Researcher with experience at Delhivery and GlobalLogic in Gurugram, Haryana, India. With expertise in UX Research and Service Design, she excels in aligning business objectives, optimizing processes, and leading projects to deliver impactful results. She is adept at navigating dynamic environments and driving innovation.
Frequently Asked Questions
What are the main pillars of UI UX Design?
The main pillars of UI UX Design include user research, wireframing, prototyping, usability testing, and visual design.
What is UI UX Design, and why is it important to learn about?
UI UX Design focuses on enhancing user satisfaction by improving usability and accessibility, making it crucial for creating successful digital products.
Is this UI UX Design course designed for corporate training and workforce upskilling?
Yes, this UI UX Design course is ideal for corporate training and upskilling to improve design skills.
How long can I access the free UI UX design course content?
You can access the free UI UX design course content for an unlimited period after enrollment.
Will I receive a certification upon completion of the free UI UX design course?
Yes, upon completion of the free UI UX design course, you will receive a certification of completion.
UX Research & Service Design Differences, Impact, and Best Practices.
4.6
(345 ratings)
Intermediate
31 May 2025 at 3:30 pm GMT
25k Learners enrolled
Mentor
Shubhrika Srivastava
UX Researcher @ GlobalLogic
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