Refund Policy

1.1 How Your Enrollment Works

When you enroll in a GrowthSchool program, your seat is confirmed immediately and we begin setting up your access - content, community, tools, and live sessions. Because we start delivering value from the moment you enroll, refunds are available only within the specific windows described in this policy.

1.2 Non-Transferability

Enrollments are personal and non-transferable. You cannot transfer your seat, login access, or course entitlements to another individual, whether for free or for consideration. If you are unable to attend, your enrollment cannot be reassigned to a colleague, friend, or family member.

1.3 Installment and Part-Payments

If you enrolled using a payment plan or installment option, all installments remain due regardless of attendance or usage - except in cases where GrowthSchool cancels the program entirely, in which case no further installments will be collected and amounts already paid will be refunded in full. Discontinuing payments in all other circumstances does not constitute a cancellation request and does not entitle you to a refund of amounts already paid. Failure to complete installments may result in suspension of access to the program.

1.4 Currency and Taxes

All refunds will be processed in their original currency of payments. Tax treatment on refunds will be handled in accordance with applicable tax laws at the time of processing.

2.3 Workshop and Short-Format Programs

Single-day workshops, intensive bootcamps, and short-format programs of fewer than 3 sessions are non-refundable once the first session has commenced.

For this course type, the standard 7-day-from-payment window applies first. After that window closes, and until 7 days before the event date, refund requests will be evaluated on a case-by-case basis. Requests submitted within 7 days of the event date are not eligible. Approved refunds for this category are subject to the standard deduction terms outlined in Section 5.

2.4 Program Bundles and Multi-Course Packages

• The bundle is treated as a single transaction for refund purposes
• Refunds are not available for individual courses within the bundle unless the entire bundle meets the eligibility criteria
• If any course in a bundle has been accessed, the entire bundle becomes ineligible for a refund

2.5 One-Time Offer (OTO) and Add-On Purchases

Any purchase made as an add-on or extension to an existing enrollment - including but not limited to program upgrades, session recordings, bonus modules, resource bundles, and program bumps - is treated as an extension of the original purchase transaction and is governed by the same refund terms applicable to that primary enrollment.

• Add-on purchases are non-refundable once the original program enrollment has crossed its refund eligibility threshold
• If the original enrollment is still within its eligible refund window, the add-on may be considered as part of a combined refund request - subject to the same access and redemption conditions
• OTO purchases made at the point of checkout are considered accepted and final upon payment, and are not eligible for standalone refund requests separate from the primary enrollment
• Recordings, bonus content, and downloadable resources are considered delivered upon access being granted, and are non-refundable once made available

3.2 Program Postponement or Rescheduling

GrowthSchool reserves the right to postpone, reschedule, or modify the timing of any program due to operational, logistical, or unforeseen circumstances. In these cases:

• No refund will be issued for a change in start date or schedule
• Participants retain full access to the rescheduled program under the same enrollment
• If the rescheduled date is more than 21 days from the original date, participants may write to [email protected] to discuss options - though a refund is not guaranteed in this scenario

3.3 Changes to Course Content or Structure

GrowthSchool continuously improves its programs based on learner feedback, industry developments, and curriculum updates. Changes to session structure, module sequencing, tools covered, or instructors do not constitute grounds for a refund. We commit to maintaining the core learning objectives and outcomes of every program as described at the time of enrollment.

3.4 Technical Issues on GrowthSchool's End

If a live session is disrupted due to a technical failure on GrowthSchool's platform - and the session is not rescheduled or made available as a recording - affected participants will be entitled to a pro-rated credit toward a future session or program. This credit is non-transferable and valid for 6 months from the date of issue.

4.4 Quality Concerns

We stand behind the quality of every program we build. If something fell short of what we promised, we want to know - and we want to make it right.

If you have a specific concern about the quality of a program, please reach out to your program coordinator or write to us at [email protected] during the active program period. Tell us what fell short and how. We'll take it seriously and work toward a fair resolution - and if your concern warrants a refund review, our team will route it accordingly.

Where a documented quality gap exists - one that is directly tied to what was stated at the time of enrollment - we will review your case in good faith. Outcomes that vary based on individual engagement, effort, or prior knowledge fall outside this scope, as these are factors we cannot control on your behalf.

5.1 Why Deductions Exist

When you enroll in a GrowthSchool program, we incur real costs from the moment your payment is processed - platform setup, instructor scheduling, cohort coordination, community access, and third-party tool licensing, among others. Refund deductions exist to recover a portion of these costs fairly and transparently.

5.3 No Deductions for GrowthSchool-Initiated Cancellations

In the event that GrowthSchool cancels a program entirely as described in Section 3.1, no deductions will be applied. A full 100% refund will be issued.

6.2 Availability of Tools and Coupons

Tools, software access, coupons, and partner vouchers included in any GrowthSchool program are offered as supplementary benefits to the core learning experience. Their inclusion is subject to the terms, pricing, licensing conditions, and continued availability of the respective third-party providers - all of which are outside GrowthSchool's control.

GrowthSchool does not guarantee the continuous, uninterrupted, or indefinite availability of any specific tool, coupon, or partner resource at the time of your enrollment or thereafter. Specific tools and coupons advertised at the time of purchase are subject to change without prior notice, including but not limited to:

• Tools being discontinued, paused, or restricted by their respective providers
• Coupon codes expiring, reaching redemption limits, or being withdrawn by the issuing partner
• Changes in pricing tiers, access levels, or feature sets offered under the partnership
• Regional restrictions imposed by third-party providers that may limit access in certain geographies
• Replacement of a promised tool or coupon with an equivalent or alternative resource at GrowthSchool's discretion

Where a tool or coupon becomes unavailable through no fault of the learner, GrowthSchool will make reasonable efforts to provide an equivalent alternative. However, the unavailability of a specific tool or coupon - whether before or after redemption - does not constitute grounds for a refund, partial or full. See Section 6.3 for the one exception.

9.1 No Response from Our Team

If you've submitted a refund request and haven't received a response within 5 business days, please reply to your original email with the subject line: "Follow Up - [Your Name] - [Course Name]". Your case will be picked up and treated as a priority.

9.2 Disagreement With Our Decision

If you disagree with the outcome of your refund request, you may reply to the decision email with your reasoning and any additional supporting documentation. A senior member of our team will review the case independently and respond within 5 business days. We want to make sure every concern is heard and resolved fairly. If you're still not satisfied after this review, your rights under applicable consumer protection law remain fully available to you.

9.3 Payment Disputes and Chargebacks

We strongly encourage reaching out to our team before initiating a chargeback or payment dispute with your bank or credit card provider. Most concerns can be resolved quickly and directly. If a chargeback is initiated before contacting us, your access to the program may be reviewed. We take all disputes seriously and will cooperate fully with your payment provider throughout the process.